FAQs || CityNet Services

Does City Net Service provide a refund if I cancel my plan? issues?

Refunds are subject to our cancellation policy. Please refer to our terms and conditions or contact customer care for more information.
Is there a fair usage policy (FUP) on the plans? issues?

Yes, our plans are subject to a fair usage policy to ensure optimal service for all users. The details are provided in the plan description.
Can I upgrade or downgrade my internet plan? issues?

Yes, you can upgrade or downgrade your plan anytime by contacting customer support or through your online account portal.
Are there any additional charges for the router? issues?

Certain plans include a complimentary router. For other plans, you can rent or purchase a router from us at affordable rates.
What should I do if I face connectivity issues?

You can contact our 24/7 technical support team or email us. Most issues are resolved within an hour.
Does City Net Service provide installation services?

Yes, we provide free installation for all new customers. Our team ensures a quick and hassle-free setup.
How can I subscribe to a plan?

You can subscribe to a plan by visiting our website, calling our customer care or visiting our nearest branch.
What internet plans does City Net Service offer?

City Net Service offers a variety of plans tailored to your needs, including basic, standard, and premium packages with speeds ranging from 50 Mbps to 1 Gbps.

FAQs