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Transaction Policy || City Net Services Pvt Ltd

Transaction Policy

Welcome to City Net Service! This Transaction Policy outlines the terms and conditions governing all payments and transactions conducted on our platform. By using our services or purchasing our products, you agree to comply with the terms set forth below.

1. Payment Methods

We accept the following payment methods for all transactions:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • Net Banking
  • UPI Payments
  • Digital Wallets (e.g., Paytm, Google Pay, PhonePe)
  • Cash on Delivery (for select products only)

2. Pricing Policy

All prices for our services and products are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless specified otherwise. Prices are subject to change without prior notice, but changes will not affect orders already placed and confirmed.

3. Payment Terms

All payments must be completed at the time of order or subscription. We do not offer "Pay Later" or deferred payment options unless explicitly stated in a specific promotion.

4. Secure Transactions

We prioritize the security of your transactions and use industry-standard encryption technologies to safeguard your payment information. However, City Net Service is not liable for any unauthorized transactions due to issues outside our control, such as user negligence or third-party breaches.

5. Payment Confirmation

Once a payment is successfully processed, you will receive a confirmation email or SMS containing the transaction details. Please retain this for your records.

6. Failed Transactions

In case of a failed transaction, the following rules apply:

  • If the payment is deducted from your account but not reflected in our system, the amount will be refunded to your original payment method within 5-7 business days.

7. Subscription Payments

For internet service subscriptions, payments are typically billed on a monthly basis unless you opt for a longer plan (e.g., quarterly, semi-annual, or annual). Subscription fees are due before the start of each billing cycle to ensure uninterrupted service.

8. Refunds for Transactions

Refunds for payments will be processed in accordance with our Refund Policy. Refunds will only be issued to the original payment method and may take 5-10 business days to reflect, depending on your payment provider.

9. Dispute Resolution

If you encounter any discrepancies or issues related to a transaction, please contact our support team within 7 days of the transaction date. Provide relevant details, including the transaction ID, payment method, and order number.