At City Net Service, we strive to ensure a seamless experience with our services and products. This Refund Policy outlines the terms and conditions under which refunds are processed for both internet services and products purchased through our platform.

1. Refunds for Internet Services

Eligibility for Refunds

Refunds for internet service subscriptions will only be processed under the following conditions:

• ✔ Service Activation Issues: If we fail to activate your service within the promised timeline due to reasons solely attributable to us.
• ✔ Unresolved Technical Issues: If significant technical issues persist, and we are unable to resolve them within a reasonable timeframe.
• ✔ Service Cancellations: If you cancel your subscription before service activation.

Non-Refundable Conditions

Refunds will not be provided in the following situations:

• ✔ Usage of Service: Once the service is activated and used, the subscription fee is non-refundable.
• ✔ Customer-Initiated Issues: will not be provided for issues caused by customer-side hardware, improper setup, or non-compliance with installation requirements.
• ✔ Violation of Terms: If the customer breaches any terms of service, the subscription fee will be forfeited.

Partial Refunds

• ✔ In cases of service disruptions lasting more than 7 days due to technical issues on our end, a pro-rata refund may be issued based on the number of days the service was unavailable. .

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2. Refunds for Internet-Related Products

Eligibility for Refunds

Products purchased through our platform are eligible for refunds under the following conditions:

• ✔ Defective or Damaged Products: If the product arrives damaged or defective, you must notify us within [7] days of delivery.
• ✔ Incorrect Products: If the product delivered does not match your order.
• ✔ Non-Functional Products: If the product is found to be non-functional and is verified as such by our technical team.

Return and Refund Process

• ✔Initiation of Return: To request a return, contact our customer support at [Contact Information] with proof of purchase and details of the issue.
• ✔Product Condition: Products must be returned in their original packaging, unused, and with all accessories included.
• ✔ Inspection: Once we receive the returned product, our team will inspect it. Refunds will be processed only after the inspection is complete.

Non-Refundable Products

The following are non-refundable:

• ✔ Products damaged due to customer misuse.
• ✔ Software or digital products that have been downloaded or activated.
• ✔ Consumables (e.g., cables, batteries) once used.

Refund Method

• ✔ Refunds for products will be processed back to the original payment method used during the purchase. This process may take [5-7] business days after approval.

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3. Refund Process

How to Request a Refund

To request a refund for services or products:

• ✔ Contact our support team
• ✔ Provide your order number, service account ID, and a brief explanation of the issue.
• ✔ Attach any relevant documentation, such as payment receipts or photos of defective products.

Processing Time

• ✔ Refund requests for services will be reviewed within [3-5] business days.
• ✔ Refund requests for products will be processed after inspection, typically within [5-7] business days of receiving the returned product.

Communication

• ✔ You will receive email updates regarding the status of your refund request. If approved, the refund will be processed within the specified timeline.

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4. Exceptions and Special Cases

• ✔ Promotional Offers: Subscriptions or products purchased under promotional offers are non-refundable unless stated otherwise in the promotion's terms.
• ✔ Force Majeure: Refunds will not be provided for disruptions caused by events beyond our control (e.g., natural disasters, power outages).