Welcome to City Net Service. These Terms and Conditions govern your access to and use of our internet services and the purchase of products from our website. By subscribing to our services or purchasing products, you agree to these Terms in full. If you do not agree, you must refrain from using our services or purchasing products.

Eligibility

• ✔ You must be at least 18 years old to subscribe to our services or purchase products.
• ✔ By using our services, you confirm that you have the legal capacity to enter into a binding contract.

Internet Services

Service Plans

• ✔ Service availability and internet speed may vary based on your location.
• ✔ The speeds mentioned in our plans are maximum speeds and may be subject to network conditions and technical limitations.

Fair Usage Policy

• ✔ Our services are subject to a Fair Usage Policy to ensure optimal performance for all customers.
• ✔ Excessive usage beyond the specified limits may result in speed reductions or additional charges.

Installation

• ✔ Installation of internet services will be scheduled based on mutual agreement. Any delays caused by you may result in rescheduling fees.

Service Interruptions

• ✔ We strive to provide uninterrupted services but do not guarantee that the service will be free from errors or outages. Scheduled maintenance or unforeseen technical issues may cause temporary interruptions.

Product Purchases

Product Availability

• ✔ All products are subject to availability. In case a product is out of stock, we will notify you and may provide alternatives.

Pricing

• ✔ roduct prices are listed in local currency and include applicable taxes unless stated otherwise. We reserve the right to change prices without prior notice.

Warranty

• ✔ Products come with a manufacturer’s warranty, as mentioned in the product details. Any warranty claims must be made within the specified period.

Returns and Refunds

• ✔ Products can be returned within 5 to 6 days of delivery, provided they are unused and in original packaging. Refunds will be processed after inspection. Shipping costs for returns may apply.

Billing and Payments

Subscription Charges

• ✔ All service plans are billed on a monthly/quarterly/yearly basis as selected during signup.

Payment Methods

• ✔ We accept payments via credit cards, debit cards, UPI, net banking, and wallets. Payment must be made in advance to activate services.

Late Payments

• ✔ Late payments may incur a penalty. Services may be suspended if payment is not received within the grace period.

Refunds

• ✔ Subscription fees are non-refundable once the service is activated. Refunds for products will be processed as per our refund policy.

User Responsibilities

• ✔ Users are responsible for maintaining their account credentials and ensuring no unauthorized access.
• ✔ Users must not use the internet service for any illegal or prohibited activities, including but not limited to hacking, spamming, or hosting malicious content.

User Responsibilities

• ✔ Users are responsible for maintaining their account credentials and ensuring no unauthorized access.
• ✔ Users must not use the internet service for any illegal or prohibited activities, including but not limited to hacking, spamming, or hosting malicious content.

Privacy and Data Use

• ✔ We collect and use your personal information in accordance with our Privacy Policy. By using our services, you consent to such collection and usage.

Termination

By the User

• ✔ You may terminate your service subscription at any time by notifying us.
• ✔ Termination will be effective from the next billing cycle.

By the Company

• ✔ We reserve the right to terminate or suspend services if you breach these Terms, fail to pay on time, or engage in illegal activities.

Limitation of Liability

• ✔ We are not liable for any direct, indirect, or consequential damages arising from the use or inability to use our services or products, including service interruptions or product defects.

Modifications to Terms

• ✔ We may update these Terms from time to time. Continued use of our services and products after changes implies your acceptance of the updated Terms.

Governing Law

• ✔ These Terms are governed by the laws of India/Uttar Pradesh.